Senior Cloud Operations Engineer 1

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Description

• 5+ years of experience in Software Application Support on a Windows platform in production environments. 
• 5+ years of experience writing scripts/programs in industry standard supported scripting languages (PowerShell, Python, Javascript, etc), that automate tasks to improve efficiency, productivity and accuracy. +2 years of experience writing complex and/or integrated automation.
• Experience managing a monitoring system that tracks system resources, services, and connectivity. Knowing New Relic is a plus.
• Experience in making changes in HA environment utilizing zero downtime deployment strategies  
• A solid grasp of web application architecture and underlying technologies 
• Solid understanding of version control, branching models, software versioning. 
• Solid understanding on how to test code and infrastructure. 
• Solid understanding of databases. 
• Troubleshooting application support issues, fundamental infrastructure issues, fundamental network and connectivity issues.
• Understanding of Active Directory, DNS, TCP/IP framework is a plus. 
• Solid Understanding of modern agile methodologies (Scrum,Kanban)  
• Excellent communication skills, both written and verbal. 
• Managing projects and seeing them through to successful completion.

Minimum Qualifications

• Minimum of 5+ years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Additional experience may be substitute for an advanced Degree.
• 5+ years of experience writing scripts/programs in industry standard supported scripting languages (PowerShell, Python, Javascript, etc), that automate tasks to improve efficiency, productivity and accuracy. +2 years of experience writing complex and/or integrated automation.

• Experience managing a monitoring system that tracks system resources, services, and connectivity.

• A solid grasp of web application architecture and underlying technologies, Including IIS, DNS, HTML

Preferred Qualifications

• Support and manage our Proprietary Software Applications on a Windows platform, from web and data layers in both VMs and VMWare, to AD user accounts and security groups, load balancers, and application technologies.
• Build solutions for automation, updating and improving legacy tools and systems to bring them up to date with current technologies, tools, and processes
• Participate in project-based work across the organization, as both a contributor, as well as a collaborator bringing operational experience leadership to other teams. 
• Provide operational support to our cloud platform, helping to troubleshoot our platform, as well as participate in a 24x7 on-call rotation.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.