Senior Education Impact Consultant

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

The Education Business Consultant is responsible for partnering with the client account team in support of clients to help them achieve success with the PowerSchool products utilized by students, school and district teachers, counselors and administrators. When a need is identified by the account team, the Education Business Consultant will engage with a client to share best practices and product knowledge to drive improved usage and adoption of the identified PowerSchool products. This role will work in coordination with the account team during various client touch points to discuss various aspects of the partnership, including but not limited to monitoring adoption of implemented software, consulting on product-specific best practices, aligning district goals to product solution usage, and mitigating risk identified by the account team. The Education Business Consultant will not have an assigned book of clients but will support clients in a designated geography on an as-needed basis. The primary objective of an Education Business Consultant is to strengthen the understanding and adoption of the customer's investment in PowerSchool solutions to ensure retention and continued valued partnership long term.

Description

The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth.

Your day-to-day job will consist of:

• Strategy & Execution:
  Encourages others to achieve beyond their expectations, providing help and support when needed. Share best practices on how to acheive goals in challenging time frames. Mentoring and coaching others to fulfill their responsibilities. Identify and clarify role expectations. Assumes accountablity for assigned function. Coach & Develop:
  Takes initiative to help team members understand how their work fits into the bigger picture. Provides honest feedback to mentees about performance development opportunities. With support of management facilitates an environment where coaching and mentoring become part of the everyday way of doing business.
  Solution & Performance Oriented:
  Mentoring and guiding team members on principles of process, compliance and metrics. Utilize best practice methodologies and provide customers with deliverables that exceed expectation. Emotional Intelligence:
  Proficient interpersonal communication skills. Works with the broader team to manage and address intra-group conflicts that arise. Collaborates with team leaders in other organizations to manage an d address intergroup conflicts.
  Duties & Responsibilities
  Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
  • Serve as an adoption advisor to clients who need additional product support during their client journey
  • Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk.
  • Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
  • Fulfil requests submitted by the account team for assistance with clients in their assigned territory.
  • Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
  • Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
  • Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
  • Upon request, engage with identified client to provide recommendations for optional product usage
  • Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
  • Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
  • As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption
  • Facilitate EBC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
  • All other duties as assigned by management.
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Minimum Qualifications

• • Bachelor’s degree or equivalent work experience
  • Excellent negotiation and interpersonal skills
  • Must thrive in a fast-paced, ever-changing environment
  • Excellent communication skills
  • Ability to effectively prioritize and escalate customer issues as required
  • Proficient in Microsoft Office suite
  • Salesforce and CRM experience required
  • Excellent attention to detail and time management
  • Excellent oral and written communication skills
  • Excellent customer service, presentation, and conflict resolution skills
  • Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client
  • Ability to coach and mentor team members
  Environmental Factors
  • Ability to problem-solve, multitask and reprioritize tasks
  • Constant indoor collaborative work environment in close contact with co-workers
  • Frequent social interactions and interruptions
  • Frequent work under time restraints
  • Rare travel
  Physical Requirements
  Lifting/Carrying:
  • Occasionally carrying items weighing under 10 lbs.
  • Rarely carrying items weighing between 11-20 lbs.
  Twisting/Turning:
  • Occasionally reaching over shoulder
  • Overhead and reaching outward
  • Occasionally bending
  • Frequently walking normal surfaces
  • Constant sitting
  Other:
  • Constant use of keyboard, fine dexterity, grasping, holding
  • Constant repetitive motion – hands

Preferred Qualifications

• Experience with administrative aspect of education

EEO Commitment

PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.