Associate Accounts Receivable Specialist

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Finance team is a passionate, high-performing group committed to supporting PowerSchool operations through accurate and timely financial transaction management. The team provides critical business guidance on a broad range of accounting, reporting, and analytical projects, ensuring the integrity of financial data.

Description

The Accounts Receivable Associate is accountable for optimizing the maximum cash collection from PowerSchool customers. This position serves as a main customer contact regarding invoicing and payments, while handling large volumes of calls and emails. The Accounts Receivable Associate will need to work directly with customers and be able to correctly analyze invoices, payments, and credit memos. The successful candidate must be able to communicate effectively, work independently, and be capable of meeting strict deadlines.  

Essential duties and responsibilities include the following. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Plan, analyze and collect on past due accounts while adhering to the Accounts Receivable policies and processes 

• Accountable for reducing delinquency of assigned accounts 

• Monitor and action late promise to pay 

• Initiate past due payment notices to relevant parties 

• Establish and maintain effective and cooperative working relationships with customers and internal stakeholders 

• Provide excellent customer service via incoming and outgoing phone/e-mail communications  

• Research, resolve and respond to issues identified from customers and internal stakeholders in a timely manner 

• Inform customers of their payment status and timelines for repayment 

• Contact customers to follow up on payments 

• Negotiate payment plans when requested by customer 

• Address questions, complaints, or suggestions 

• Monitor and resolve financial discrepancies 

• Update and review all accounts to keeps detailed notes and records of all communications and actions up to date. 

• Inform upper management and leaders when legal action is needed  

• Follow up on legal matters and update records 

• Utilize dynamic decision-making and impeccable judgement to ensure business compliance and customer retention 

• Identify process improvement opportunities in the collection process 

• Participate in team meetings 

• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department 

Minimum Qualifications

• 1 year or less of relevant and related work experience.
• Associate’s degree or equivalent, or equivalent years of relevant work experience.

Preferred Qualifications

• High school diploma or equivalent; bachelor's degree in finance, business, or related field preferred 

• 1-3 years prior experience as an A/R Associate or in a related field in a business-to-business commercial role 

• Experience with Salesforce and/or NetSuite preferred 

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software  

•  Ability to prioritize and manage multiple tasks at the same time 

• Self-motivated and self-directed; able to work without supervision 

• Excellent customer service and conflict resolution skills 

• Strong oral and written communication skills 

• Ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other business units 

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.