Professional Services Representative 2

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for Higher Education, Talent, K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.

Your day-to-day job will consist of:

• Lead the implementation of SaaS solutions for clients, including requirements gathering, system configuration, customization, and deployment.

   

• Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.

   

• Manage timelines and deliverables to ensure successful implementation within the agreed-upon scope, time, and budget.

   

• Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed.

   

• Conduct functional testing and load testing using PowerSchool tools, to hand-hold customers and enable them to take over active use of testing.

   

• Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.

   

• Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle.

   

• Assist in the creation of project documentation, including functional specifications, user guides, and training materials.

   

• Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.

   

• Identify opportunities for upselling or cross-selling additional services and products that could benefit the client’s business

• Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

   

• 3-5 years of experience in a professional services, consulting, or implementation role.

• Strong technical skills, with experience in system configuration, software customization, and integration.

   

• Project management experience, with the ability to manage multiple projects simultaneously and deliver results on time preferred.

   

• Excellent communication and interpersonal skills, with the ability to explain complex concepts to both technical and non-technical audiences.

   

• Experience with SaaS platforms, cloud technologies, and software implementation best practices.

   

• Self-starter with high level of initiative and the ability to work independently and as part of a collaborative team in a fast-paced environment.

   

• Strong problem-solving skills and a customer-centric mindset.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.