Senior Business Analyst 2

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

 Description

The Salesforce Business Analyst will play a pivotal role in enhancing business processes and driving automation improvements using Salesforce technologies. This position requires an individual who excels in gathering requirements from internal stakeholders and transforming them into actionable solutions.

 Your day-to-day job will consist of:

• Automation and Process Improvement: Identify opportunities to streamline business processes through Salesforce automation and implement enhancements to improve efficiency.
• Requirement Gathering: Collaborate with internal stakeholders to understand business needs, define project scope, and translate requirements into clear, actionable solutions.
• Journey Orchestrator: Design, implement, and run customer facing communication campaigns
• Dashboard and Reporting: Create and maintain Gainsight dashboards and reports to provide visibility into customer success metrics and team performance.
• Own stakeholder communications, updates, and change management overall.

Minimum Qualifications

• Minimum of 5+ years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Additional experience may be substitute for an advanced Degree.
• Proven experience in Salesforce/gainsight upgrades or greenfield deployments, with a track record of successful project delivery.
• Technical Skills: Familiarity with Salesforce configuration, customization, and integration capabilities
• Dashboard and Reporting
• Adoption Explorer (Gainsight PX integration)
• Rules & Rules Engine
• End user troubleshooting

Preferred Qualifications

• (These are NICE to haves. Add up to 5, keep them objective and qualifiable/quantifiable if possible)

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.