At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.
The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.
The Services Solution Sales Associate Operations Analyst is responsible for day-to-day management of planning and operations, leading customer demonstrations, initial project planning and initiatives, managing process improvement, and ensuring the overall operational fluidity of the Sales to Services customer experience. This position requires a professional capable of working independently with little instruction, providing assistance to the Sales team, understanding the PowerSchool Customer Journey, and driving process improvement for sustained operational efficacy for the pre-sales process to Professional Services.
The Services Operations team partners with Professional Services, Customer Success, Customer Experience, and other teams in support of the overall setup and maintenance of our product infrastructure.
Your day-to-day job will consist of:
Minimum Qualifications
Skills and Abilities:
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.
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