Associate Services Operations Representative 1

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

The Services Solution Sales Associate Operations Analyst is responsible for day-to-day management of planning and operations, leading customer demonstrations, initial project planning and initiatives, managing process improvement, and ensuring the overall operational fluidity of the Sales to Services customer experience. This position requires a professional capable of working independently with little instruction, providing assistance to the Sales team, understanding the PowerSchool Customer Journey, and driving process improvement for sustained operational efficacy for the pre-sales process to Professional Services.

Description

The Services Operations team partners with Professional Services, Customer Success, Customer Experience, and other teams in support of the overall setup and maintenance of our product infrastructure.

Your day-to-day job will consist of:

• Update, track, and deliver operational and financial reports on a recurring basis
  • Create and update Executive-level PowerPoints to be used in company-wide presentations
  • Manage Project Status list and follow-up with company leaders to ensure projects are on track
  • Create and maintain the lead generation program
  • Provide online systems support to multiple groups within Professional Services Sales
  • Liaise with finance, accounting, marketing and sales departments to complete projects and gather data
  • Compile data sets that will provide analysis of monthly and yearly info/trends against operational budget
  • Consolidates information into actionable items, reports and presentations to make critical strategic decision
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Conduct data analysis; evaluate business processes; determine business needs; identify requirements; and develop data system analysis
  • Perform reporting, testing and maintenance of enterprise systems and identify alternative methods for better operation and use
  • Create and deliver ad-hoc analysis and all other duties as assigned.

Minimum Qualifications

• 1-2.5 years’ prior experience in a data analyst role Specialized Knowledge or Certifications
• Proficient in: MS Office suite products (PPT/Word/Excel)
• Office 365, SharePoint, and other technical collaborative environments
• Previous CRM experience preferred (Salesforce a plus)

Skills and Abilities:

• Must be able to manage multiple projects at the same time
• Excellent oral and written communication skills
• Excellent attention to detail and time management
• Excellent customer service and conflict resolution skills
• Superior trouble shooting and analytical skills
• Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
• Ability to establish and maintain cooperative and positive work relationships

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.