Application Specialist I

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.

Your day-to-day job will consist of:

Work Location:

• Field Location: Bengaluru Region
• This position will be based in Bengaluru and is responsible for managing and supporting clients across the Bengaluru region through regular on-site visits. The candidate will report to the Chennai Head Office and coordinate closely with the central operations team.

Roles & Responsibilities:

• Act as the primary point of contact for assigned clients and ensure smooth day-to-day account management.
• Visit assigned client locations across the Bengaluru region on a daily basis to provide on-site support and ensure seamless service delivery.
• Build and maintain strong client relationships by understanding their requirements and providing timely support.
• Coordinate with internal teams to ensure effective service delivery and client satisfaction.
• Handle client queries, concerns, and escalations in a professional and prompt manner.
• Support clients with manpower planning and hiring coordination as per business requirements.
• Monitor workforce deployment and resolve operational issues in coordination with internal teams.
• Ensure timely renewal of agreements, invoice submissions, and payment follow-ups.
• Maintain accurate client records, CRM updates, and client visit reports.
• Prepare and share regular updates and reports with clients and internal stakeholders.
• Ensure high levels of client engagement, retention, and relationship management throughout the business cycle.
• Travel extensively within the Bengaluru region to support multiple client locations as per business requirements.

Minimum Qualifications

• • • 1–3 years of relevant experience in Client Relationship Management, Account Management, Field Operations, or a similar role.
    • Must be willing to travel extensively across the Bengaluru region on a daily basis.
    • Strong communication, interpersonal, and stakeholder management skills.
    • Good organizational and follow-up skills.
    • Proficiency in MS Office and CRM tools.
    • Two-wheeler with a valid driving license is preferred.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.