Cloud Operations Engineer 2

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Description

This position, under the general direction of the Manager or Technical Lead, Cloud Operations, will be responsible for supporting cloud customers and be responsible, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, and systems administration for the SaaS server technologies used in a multi-cloud environment. 

Your day-to-day job will consist of:

• Execute ticket triage, investigation and resolution of reported incidents 
• Troubleshoot application issues and engage Customer Support as needed to identify and resolve the issue 
• Troubleshoots problems with user accounts and application access 
• Perform daily system administration tasks to verify that all systems are up and running 
• Installation and configuration of highly available cloud-based software and customer environments  
• Monitor and troubleshoot application and infrastructure issues to ensure high availability, optimal performance and system responsiveness 
• Operate and maintain orchestration routines in production 
• Complete periodic application software and infrastructure updates and software version upgrades 
• Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms 
• Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions 
• Performs basic database monitoring and troubleshooting of database performance issues 
• Participate in after-hours maintenance, when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response 
• Participate in 24/7 on-call support including shift rotations where required 
• Able to communicate effectively and work as a team member to manage all cloud-based systems used within the environment 
• Other duties as assigned 

Minimum Qualifications

• 3+ years’ experience supporting cloud-based products 
• Bachelor's degree in computer science, Information Systems or equivalent degree required 
• Minimum 3 years’ experience with application server technologies such as IIS, Tomcat 
• Minimum 3 years practical experience of AWS and/or Azure equivalent technologies such as EC2, NSGs, VPC/VNETs, Load Balancers, DNS, and certificate management 
• Minimum 1 years’ experience in server administration and cloud deployment of both Windows and Linux 
• Minimum 1 years’ experience deploying and managing automated OS patching and vulnerability scanning 
• Minimum 1 years’ experience with Infrastructure as Code (IaC) orchestration technologies such as Chef, Puppet, Ansible, Salt, Cloud Formation, ARM Templates, or comparable (demonstrable proficiency or professional experience in same preferred)  
• Minimum 1 years’ experience with CI/CD techniques and tools such as Jenkins, Travis, and Bamboo
• Ability to handle a heavy workload with multiple projects and frequent interruptions
• Ability to work in a changing, dynamic environment 
• Strong problem-solving ability across applications and their supporting infrastructure in a cloud environment 
• Strong written and verbal communication skills 

Preferred Qualifications

• Demonstrable knowledge of one or more programming languages 
• Demonstrable knowledge of AI tooling 
• Knowledge of containerization and container orchestration techniques (Kubernetes, Rancher, Mesos) 
• Knowledge of cloud Identity and Access Management (IAM), Azure AD (AAD) 
• Knowledge of Relational and No-SQL databases (demonstrable proficiency or professional experience preferred) 

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.