Cloud Operations Engineer 1

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Description

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

• Execute ticket triage, investigation and resolution of reported incidents
• Design process improvements with AI, automation and scripting
• Monitor and troubleshoot application issues to ensure high availability, optimal performance and system responsiveness. engage Customer Support as needed.
• Perform daily system administration tasks to verify that all systems are up and running
• Installation and configuration of software in cloud-based environments to ensure high availability
• Complete periodic application software updates and software version upgrades
• Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
• Participate in after-hours maintenance when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response, and 24/7 on-call support including shift rotations where required

Minimum Qualifications

• 3-5 years’ experience supporting cloud-based products
• Bachelor's degree in computer science, Information Systems or equivalent degree required
• Minimum 3 years’ experience with application server technologies such as IIS, Tomcat, etc. for N-tiered multi and single tenant application and services.
• Minimum 3 years practical experience of Azure or AWS equivalent technologies such as Virtual Machines, EC2, NSGs, VPC/VNETs, Load Balancers, DNS, certificate management, and Identity and Access Management (IAM), Azure AD (AAD)
• Minimum 1 years’ experience in server administration and cloud deployment of both Windows and Linux
• Demonstrable knowledge of AI tooling, scripting such as bash, powershell, etc.
• Knowledge of cloud Identity and Access Management (IAM), Azure AD (AAD)
• Ability to handle a heavy workload with multiple projects and frequent interruptions
• Ability to work in a changing, dynamic environment

Preferred Qualifications

• Automation minded and quality of service oriented
• Azure certifications

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.