Associate Cloud Operations Engineer II

About PowerSchool

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Job Purpose:

This position, under the general direction of the Manager or Technical Lead, Cloud Operations, will be responsible for supporting cloud customers and be responsible, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, and systems administration for the SaaS server technologies used in a multi-cloud environment.

Description

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

Execute ticket triage, investigation and resolution of reported incidents
Troubleshoot application issues and engage Customer Support as needed to identify and resolve the issue
Troubleshoots problems with user accounts and application access
Perform daily system administration tasks to verify that all systems are up and running
Installation and configuration of software in cloud-based environments to ensure high availability
Monitor and troubleshoot application issues to ensure high availability, optimal performance and system responsiveness
Operate and maintain orchestration routines in production
Complete periodic application software updates and software version upgrades
Install and configure new customer environments as needed
Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms
Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
Performs basic database monitoring and troubleshooting of database performance issues
Participate in after-hours maintenance when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
Participate in 24/7 on-call support including shift rotations where required
Able to communicate effectively and work as a team member to manage all cloud-based systems used within the environment
Other duties as assigned

Minimum Qualifications

• 3 year or less of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• This position is subject to company on call policies which constitutes working hours outside of the normal workday as needed.
• Knowledge of cloud computing platforms such as AWS, Azure, and Google Cloud (demonstrable proficiency or professional experience preferred)
• Knowledge of Relational and No-SQL databases (demonstrable proficiency or professional experience preferred)
• Familiarity of configuration management and orchestration technologies and techniques
• Proficiency in one or more programming language
• Familiarity in operating system administration
• Ability to handle a heavy workload with multiple projects and frequent interruptions
• Ability to work in a changing, dynamic environment
• Strong written and verbal communication skills

Preferred Qualifications

• Azure Cloud Certifcation

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.