This position, under the general direction of their manager, serves as the identified PowerSchool success manager who provides dynamic account management for our award-winning K- 12 software systems. PowerSchool is looking for an individual deliver on all assigned customers tasks, which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchool’s most valuable asset, to advocate for our customers. This position relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As an Associate Customer Success Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team.
Customer Centric: Responds appropriately to customer requests/inquiries. Developing negotiation skills. May require assistance from .
Action Oriented: Good decision-making skills. Proactively addresses issues.
Compliance: Follows prescribed protocols, relying on leadership and other resources.
Quality: Completes basic job functions with accuracy and on time. Occasionally requires leader assistance.
Collaborative: Interacts well with customers and others on the team.
•Associate’s degree or equivalent work experienced
•0-6 months prior experience in direct client or technical support role
•Strong negotiation and interpersonal skills
•Must thrive in a fast-paced, ever-changing environment
•Ability to effectively prioritize and escalate customer issues as required
•Proficient in Microsoft Office suite
•Prior Salesforce or CRM xperience preferred
•Strong attention to detail and time management
•Strong oral and written communication skills
•Strong customer service skills
•Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
•Able to work Central US Time zone
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing firstname.lastname@example.org.