Associate Renewals Operations Analyst

The Associate Renewals Operation Analyst provides operational support for our Customer Success Department. This position is responsible for supporting our processes relating to the billing and quoting of our annual renewals. The successful candidate will have the ability to work in Salesforce to create and vet renewals and provide quote updates as requested for our customers.  As an Associate Operations Analyst within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team. Attention to detail and ability to multi-task are key attributes of this candidate.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and vet renewal opportunities in Salesforce to prepare for customers
• Provide corrections and updates to quotes including but not limited to co-terming due dates, price adjustments, splitting quotes, and removing line items
• Prepare and assess renewal opportunities for booking
• Work with the internal teams to validate opportunities ready for booking
• Meet department service level agreements on response times for internal service tickets
• Provide online systems support to multiple groups within the Customer Success organization
• Gathers, collates and reports key renewals information to the Manager, Customer Success Operations
• Liaise with CS Management, CSMs, finance, and accounting, to complete projects and gather data as requested
• Create and maintain the department’s standard operating procedures and process flows, ensuring all SOP’s are regularly reviewed and refreshed and published
• Watch for and recommend process improvements
• Contribute on projects related to process and all other duties as assigned

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• 1-3 years’ prior experience in Renewals, Accounting, order management and/or billing applications
• Proficient in Microsoft Office suite with an intermediate knowledge of Excel
• Salesforce or Prior CRM experience required
• Ability to multi-task and meet strict deadlines
• Strong problem solving and reasoning skills
• Strong oral, written, and interpersonal skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate degree or equivalent work experience, Bachelor’s degree preferred

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.