IT Administrator, Enterprise Infrastucture

The Systems Administrator is responsible for supporting all hardware and software systems along with other members of the IT staff. This person will also provide technical guidance to IT and non-IT staff to ensure that all infrastructure systems meet the company's current and future needs. This position reports to the Service Line Manager of Enterprise Infrastructure

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Support all systems that comprise the PowerSchool infrastructure including networking and server equipment, monitoring tools, and supporting environments
• Support and configuration of virtualized environments to ensure high availability
• Monitor and troubleshoot system and network issues to ensure performance and system responsiveness
• Assisting in configuring network and/or third-party hardware/software application programs to provide improved response time, quality, or cost effectiveness
• Maintain system health on all managed infrastructure hardware
• Collaborate with business units and other IT staff to support, design and provide systems that meet the needs of our growing business
• Create and maintain infrastructure diagrams, runbooks, and supporting documentation
• Provide server, Operating System, middleware maintenance and support
• Keep IT plans updated (DR, change/access control)
• DR testing as required
• Serves as a mentor for other IT staff
• Any other tasks as assigned by management

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the skill and/or ability required.
Qualifications include:
• Bachelor’s degree in a Computer Science or related field preferred
• 5 years’ hands-on implementation and support experience with:
o Windows and Linux Server versions including: 2016, 2019, and/or 2022
o Virtualization (VMWare/Hyper-V) including monitoring and performance tuning
o Network and systems monitoring (Cisco Meraki, Netbox, Patch Management, SolarWinds, etc)
o Storage technologies, including NAS and SAN in addition to various snapshot technologies
o Various scripting tools such as PowerShell and others.
• Networking and network products knowledge (switches, routers, firewalls) to assist with the Network Team
• Experience deploying and managing IT ITIL and security technologies
• Strong customer facing skills
• Strong organizational skills
• Excellent written and verbal communications
• Microsoft, Cisco Meraki and VMWare certifications a plus

Environmental Factors
• Constant indoor collaborative work environment in close contact with co-workers
• Frequent social interactions and interruptions
• Frequent work under time restraints

• Occasional afterhours work related to maintenance windows and support
• Occasional travel

Physical Requirements
Lifting/Carrying:
• Occasionally carrying items weighing under 10 lbs.
• Rarely carrying items weighing between 11-50 lbs.(will require team member assistance)
Twisting/Turning:
• Occasionally reaching over shoulder, overhead and reaching outward
• Occasionally bending
• Frequently walking normal surfaces
• Constant sitting
Other:
• Constant use of keyboard, fine dexterity, grasping, holding
• Constant repetitive motion – hands

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.